Nov 27, 2001 - PacHell.com content is now hosted on a non-SBC server.
Oct 11, 2001 - PacBell management has threatened to cut off service to this site unless all content at this site is removed. In discussing their concerns, they specifically object to 'advertising proprietary information' and the links to sites that are 'defamatory' or use domain names that are a 'mockery'. This demand comes at a time when PacBell Internet's customer self-support groups are unavailable, their tech support has no details on the how to get access, and their status page still says 'normal'. This 'PacHell' page may be the only web source of accurate Usenet access details for communicating with other customers about the outages. The DNS delay info is certainly NOT proprietary, and it concerns perceived server performance all over the net. This site has a clear explanation of a problem that is affecting all customers but is largely unrecognized. (For the price of one 30 second TV spot smearing a bankrupt cable competitor for having congestion problems at peak hours, PacBell's DNS congestion problem could be quickly fixed.) Please solve the problem rather than shoot the messenger.
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Now for the supposedly objectionable content, while expecting a response from my appeal...
PacBell becomes PacHell when something critical is broken. SBC's PBI (PacBell Internet) division is agressively marketing their ADSL product, when the service is already suffering from overload. I get my email and Usenet news elsewhere, so those continuing outages don't bother me. I'm simply looking for a solid DSL Internet connection. No glitz or hype, please. Those deceptive PacBell smear campaign ads are really irritating.
-- Ed Anderson
The AT&T Support Community Forums – Find answers to questions about AT&T’s products and services. Get tech support, share tips and tricks, or contact AT&T for account questions, 24x7. Here you can find drivers & utilities for our products. To download the latest drivers & utilities for your printers and multifunctional systems please enter the model name - e.g. 'e-STUDIO5008LP' or 'B-EX4T1'.
It's probably the overloaded PacBell Internet nameservers. Pacbell Driver License
All PBI customers are being affected, there is no escape by using an alternate domain name server, and the problem is getting worse. SBC has been plastering the airwaves with more claims about high speed networking, and PR about high speed fiber being tested. This is all moot if remote hosts are stalled when trying to resolve the addresses of SBC customers using their services. All the reverse lookups for PBI go through only two DNS servers, and they're swamped. Daytime PBI reverse lookup failures are currently at around 75% on average, with frequent periods where both PBI servers are 100% unresponsive. Other ISP's reliably return a reverse lookup in a fraction of a second. Please read the full explanation and spread the word to other customers.Pacbell Driver License Test
The reverse-lookup problem has gotten severe enough that PBI's Usenet servers (and possibly the email servers) are often refusing to authenticate users because they can't be identified as PBI customers. If the dialup.pacbell.net account config site ever redirects your browser to public.pacbell.net, that's probably because it can't see you're a customer from your IP aaddress.