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Last updated: July 25, 2019.
Banks in the domestic market can now access Selcom’s shared agent agency banking platform dubbed, ‘Qwiksend’ which was launched in Dar es Salaam during the week.
Selcom Tanzania’s Executive Director, Sameer Hirji said during the launch that Qwiksend, has been designed for participating banks’ customers to get quick and effortless access to touch points for essential banking services such as deposits, withdrawals, balance inquiry, mini-statement, funds transfer and instant account opening.
Hirji said with the recent focus on Tanzania’s financial inclusion framework, the service is strategically aligned to enhance affordable reach and penetration to the underserved, underbanked and unbanked population of Tanzania.
“Our guiding principle is to promote financial inclusion in Tanzania. As a service provider, we continually aim to design solutions that assist our bank partners to grow. Qwiksend is specifically designed to create financial access in areas where it has historically been unviable for banks without the need to incur massive costs of establishment,” the Selcom chief noted.
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“Simultaneously, the shared float model in place for our thousands of agents, allows them to easily come onboard this service enhancing their working capital to be utilized more efficiently, resulting in higher returns per turnover cycle,” he noted.
Leveraging the popularity of Selcom’s network of over 18,000 agents, Qwiksend not only eliminates the need to acquire dedicated point of sale machines and associated costs of training, repair, but inherently makes the bank offerings more scalable without losing the impact of an offline customer service touchpoint for banks.
Selcom is successfully implementing this service with NMB Bank, CRDB Bank, NBC Bank, TPB Bank, Amana Bank, Access Bank and Letshego Bank. Six more banks are presently in prelaunch user-acceptance-testing phase and Selcom aims to cover over 35 banks in the next quarter.
As a recurring pain-point identified during the research, Selcom has also uniquely ensured the availability of float for all agents offering Qwiksend through a shared infrastructure model which enables agents to serve customers from multiple banks, the ED added.
Selcom is a leading cross-segment financial and payment services provider based in Tanzania with a growing footprint across Sub-Saharan Africa focusing on digital, card and card less processing services.
Further read: Selcom and Business Connexion launch Interbank transfers in Tanzania
Last updated: July 25, 2019.
Bank customers will have reason to smile after
The service, dubbed ‘Qwiksend’, allows diverse types of Inter-bank and another account through the various digital channels that their bank offers them countrywide.
A new platform intends to revolutionise interoperability in the Tanzanian financial technology industry.
“Our goal has always been to
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The new service aimed at getting rid of paper from the economy and give customers a choice whether to look at existing players, or use a cost effective platform that will guarantee trasfer of funds between four to six seconds.
Mr. Hirji pointed out that transferring funds from one bank to another bank at present involves the tradictional physical withdrawal and deposit or alternatively, the mobile route which involves the loading of funds into one’s mobile wallet and then deposit into the beneficiary’s bank account.
He added that these routes cause the new customer to incur costs twice and have proved to be time consuming and expensive, denying the customer the benefits of real time transactions.
Selcom boss explained that Qwilsend service eliminates the double-changing effect and only charges the sender once on sending the funds.
Since the Qwiksend service is managed by Selcom/BCX end to end, the service is quick, realtime and reliable.
The charges associated with Qwiksend are positioned to significantly cheaper than the current charges of existing transfer options in the market.
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Qwicksend is fully operational and is expected to have over 20 participating banks by the end of March 2019 and the number is anticipated to grow to 40 banks by the end of June 2019.
Participation is through open banking Application Programme Interfaces (‘APIs’) and settlemenmt is handled by the way of existing net-off settlement processes between banks.
Qwicksend will be available on standard mobile banking (USSD and App), Internet banking and various other digital channels offered by banks where the only requirement will be to select the recipent’s bank and enter the destination account number to complete transaction.
The greatest beneficiaries of the platform inlude commercial banks that are looking for a channel for loan repayments, county governments who are grappling with automation of revenue collection, companies that are looking for a cashless solution for their distribution chain and businesses looking for a cost effective way to pay suppliers and disburse salary payments.
The main focus of the platform will be the business sector because many small and medium enterprises continue to rely on banking istruments like cheques and electronic funds transfers that can benefit greatly by using the platform.
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